Systems Support

Quality technical support for your company's Systems

TECHNICAL SUPPORT IN IT

Count on Visionnaire for your IT systems technical support needs for your IT. We rely on highly skilled professionals and provide local or remote support for new or existing systems. We work with technical support in computing, networks, databases, local infrastructure and the cloud. Contact Visionnaire and solve your technical support problems!

BENEFITS

Technical Support - Visionnaire | EN | System Support

Technical Support

Have technical support for your quality, focused, and fast computing systems.

Maintenance and Support - Visionnaire | EN | System Support

Maintenance and Support

In addition to the support, we can carry out the evolutionary maintenance and sustentation of their systems by being a software factory.

New or Existing Systems - Visionnaire | EN | System Support

New or Existing Systems

We work with new systems or their existing systems providing the best technical support for their users.

Network Support - Visionnaire | EN | System Support

Network Support

Keep your local area network (LAN) or WAN network running smoothly for your business.

Server Support - Visionnaire | EN | System Support

Server Support

We support local or cloud servers across all technologies (Windows, Linux or Dedicated Virtual Machines).

Support in Databases - Visionnaire | EN | System Support

Support in Databases

Get dedicated professionals to maintain and optimize your databases for the speed of your systems.

Differentials

Decades of Experience

Visionnaire has more than 23 years of market-focused technology experience with numerous success stories. We develop, support and maintain mission-critical software on multiple systems for our customers.

SLA

We work with Service Level Agreement (SLA) tools to meet the long term and quality demands of our customers, generating greater value for your business.

Specialized Team

We have professionals specialized in systems, network, database and Internet support, always with a great service, making its users to focus on the best use of the systems.

Help Desk and Service Desk

We work with all levels of support (first level, second level and third level support) with the use of call opening and tracking tools that come with dashboards and productivity indicators.

24x7

In cases of critical and priority systems we have teams that work on a 24/7 model, so your systems and infrastructure will not fall, so you do not lose business or customers.

Remote or Local Support

We work with local teams at your headquarters as well as with remote teams who can provide support services and maintain your systems in the best cost-benefit balance you find most appropriate.

SUPPORT WITH WHO KNOWS

Visionnaire is a company highly qualified in the most varied technologies. We have been working with software technologies since 1996, passing through several technological waves. We rely on experienced professionals while investing in innovation. Support your company systems with who you know. Learn more about our services and solutions and focus on technical support for those you care about. We love technology, we love to see our customers happy!

Tools and Technologies

Service Desk

We have Service Desk and HelpDesk tools for opening, monitoring and tracking support calls, seeking to keep our customers' systems up and running. We work with Jira Service Desk and Zendesk and automations with Selenium, IFTTT and Zapier.

DNS and Firewall

We specialize in Domain Name Servers (DNS) and Firewall configurations for security and protection of our customers' systems. We work with CloudFlare and Firewall configurations of various brands, such as Cisco, HP, Dell, Fortinet, Ubiquiti and pfSense.

LAN and WAN

We work with Local Area Network (LAN) and Wide Area Network (WAN) configurations to make your network integrated, fast and secure. We specialize in advanced configurations utilizing the CloudFlare platform improving the security and performance of your systems.

Data Base

We support and maintain relational databases like Oracle, SQL Server, MySQL and PostgreSQL, cloud databases like Google Cloud SQL, Azure SQL, Amazon Aurora and Redshift, and nonrelational databases (NoSQL) like Cassandra , MongoDB and Elastic.

Routers and Switches

We set up networks with routers and switches (managed and unmanaged) from various brands, including Cisco, HP, LinkSys and Dell. We work with 1, 10 and 100Gb Ethernet configurations and higher speeds (Terabit Ethernert - TbE standard).

Processes

We have support and service processes with Service Level Agreements (SLAs) providing first, second and third level service using cloud service level management (SLM) tools that can be tracked by customers.

WANT TO IMPROVE YOUR COMPANY'S SUPPORT?

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